EXCHANGE POLICY

May I exchange my order?

You may exchange your ISA Hair extensions order only if they have not been opened and not taken out of the packaging within the 30 days of receiving your order.
ISA Hair can only do returns for sets within the same range, if you wish to return your set for a different set range your exchange will be treated as a return.
*For faster processing, we would encourage to return for a refund and re-order the set you would like to avoid waiting for the return processing time.

 

Why are ISA Hair extensions non-exchangeable if opened?

Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our clients.

 

Do I have to pay for the shipping of my exchange?

You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as ISA Hair will not be held responsible for lost returns. 
Shipping costs associated with us sending you your exchange will apply.

 

When will I receive my exchange?

We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.

 

What is the exchange period?

We will provide an exchange for unopened hair extensions within industry leading thirty (30) days of the date that you receive your hair extensions.

 

How may I contact you?

You may contact us by e-mail at info@isahairofficial.com and we will reply to you within 24 hours.